Managed IT support for startups and SMBs
Managed IT for growth startups of about 30–50 people moving from no dedicated IT person to their first one. We also support early startups, small defense contractors, health-tech startups, professional services firms and wealth advisors.
12+ years in IT/DevSecOps for platforms with 100K+ users. CISSP, Security+, PMP. SDVOSB — Service-Disabled Veteran-Owned Small Business.
Support plans
Essentials: $79/user/mo
5-user billing minimum · $395/mo minimum. Up to 10 tools supported. After hours: $190/hr in 15-minute increments, approved by your team in Slack for each request. Automated requests are never billed, day or night. No included hours.. Backup & disaster recovery not included. Domain management included (registrar fees at cost; domain stays in your name).
- Instant 24/7 support bot answers in your Slack — pre-approved actions only
- Human response within 4 business hours
- License & vendor management with one consolidated invoice
- Employee onboarding & offboarding
- Security baseline: MFA, SSO, access hygiene
- Tool subscriptions billed at cost — every startup discount passed through
Business+: $129/user/mo
10-user billing minimum · $1,290/mo minimum. Up to 25 tools supported. After hours: $190/hr in 15-minute increments, approved by your team in Slack for each request. Automated requests are never billed, day or night. No included hours.. Backup & disaster recovery included. Domain management included (registrar fees at cost; domain stays in your name).
- Everything in Essentials
- Human response within 2 business hours
- Monthly learnings report
- Quarterly access review
Premium: $199/user/mo
20-user billing minimum · $3,980/mo minimum. Unlimited tools supported. After hours: $190/hr in 15-minute increments, approved by your team in Slack for each request. Automated requests are never billed, day or night. No included hours.. Backup & disaster recovery included. Domain management included (registrar fees at cost; domain stays in your name).
- Everything in Business+
- 30 business minutes human response; after-hours response measured from approval
- Continuous cloud and SaaS security posture scanning with Prowler
- Same-day onboarding & offboarding
- Quarterly security audit & compliance-readiness support
- Quarterly business review & annual vendor-cost optimization
- One Slack channel for all IT requests
- The bot only takes pre-approved actions
- Approvals happen in the Slack thread
- A person responds within your plan's response time
- Every request leaves an audit trail