ScaleIT vs a Traditional MSP

First response time

ScaleIT: 24/7 automated Slack support; human response within 8 business hours on Essentials, 2 on Business+, or 30 minutes on Premium during human support hours.

Traditional MSP: Ticket portal or shared inbox; response SLAs are commonly measured in business hours to a full business day.

Where requests go

ScaleIT: Inside a channel in your own Slack, so employees never leave the tool they already use.

Traditional MSP: A separate portal, email alias, or phone line most employees rarely open.

Pricing model

ScaleIT: Per-user tiers: Essentials $79 (5-user minimum, $395/mo), Business+ $129 (10-user plan minimum, $1,290/mo), Premium $199 (20-user minimum, $3,980/mo). Tools billed at cost.

Traditional MSP: Often bundled or per-device pricing with add-on fees for onboarding, projects, or after-hours support.

Onboarding time

ScaleIT: Free onboarding in 2-3 days with a 12-month plan; full stack migrations usually complete inside two weeks.

Traditional MSP: Onboarding timelines vary widely by provider and are frequently measured in weeks.

What's covered

ScaleIT: Up to 10, 25, or unlimited SaaS tools by tier; optional device management: Enrolled $15, Secured $35, or Complete $55 per device/mo, plus $95/device setup waived on a 12-month term.

Traditional MSP: Varies by contract; scope is often defined per engagement and may require change orders to expand.

Reporting

ScaleIT: Monthly learnings report (Business+/Premium) and quarterly access review, so drift gets caught early.

Traditional MSP: Reporting cadence and depth vary by provider and contract tier.

Frequently asked questions

Is ScaleIT a traditional MSP?

No. ScaleIT is a managed IT support model built around an AI-triaged Slack channel instead of a ticket portal, with per-user pricing instead of per-device or bundled pricing. The underlying work (access management, onboarding/offboarding, license management, security baseline) is the same category of work a traditional MSP does; the delivery model and pricing structure are different.

Do I need to switch phone systems or ticket portals?

No. Support runs inside a Slack channel connected during onboarding. There's no new portal to log into for routine requests.

How does ScaleIT pricing compare to a typical MSP contract?

ScaleIT publishes per-user pricing: Essentials $79/user/mo (5-user minimum, $395/mo), Business+ $129/user/mo (10-user plan minimum, $1,290/mo), and Premium $199/user/mo (20-user minimum, $3,980/mo). Device management is $15, $35, or $55 per device/mo by tier, with $95/device setup waived on a 12-month term. Traditional MSP contracts vary by provider and are usually quoted per engagement.

What if my team already has an MSP?

A free consultation covers your current stack and contract so you can see exactly what would change, including tool coverage and onboarding time, before making a decision.